CANCELLATION POLICY
Clinical Appointments
We require 24 hours notice to cancel or reschedule your appointment.
Missed appointments or appointments canceled less than 24 hours notice prior to the appointment time are subject to 50% of the appointment fee for the first missed or late-cancelled appointment, and subject to the full 100% fee for subsequent missed appointments or late cancellations. Please note: you are not able to claim missed appointment charges under your extended health benefits.
For inclement weather during the winter months, we mirror District 23 School Board updates regarding transportation for weather. We will waive our cancellation fee should buses or schools be closed or the Bennett Bridge not passable.
Classes and workshops are non-refundable.
Classes and workshops are non-refundable. Cancellations made more than 2 weeks prior to the start of the class/workshop will be credited in full to your Jane account. Cancellations made less than 2 weeks or after class has started will not be credited.
Changes such as switching into another class or workshop may be made without penalty if the change is requested 2 weeks or longer, prior to the commencement of the workshop.
In the event that a class or workshop is canceled, registered students are eligible for a refund or may select an alternative and equally priced class or workshop option.
There’s no exception to our Cancellation Policy. Thank you for your understanding! Everyone is working hard to ensure optimal care is provided in a wonderful setting.
LATE POLICY
We understand that life happens! Traffic, work commitments, diaper blow-outs, crying babies and life can get in the way of getting somewhere on time. However, out of respect for everyone’s time, we do ask that you arrive on time for your clinical appointments, for all in-person and virtual classes and workshops.
If you arrive late for your appointment and there’s 10 minutes or less left in the appointment, you may not be able to be treated. It will be considered a no-show/late cancel, and you will subject to the cancellation fee as stated in our cancellation policy. This is applicable to all services.
We thank you for your understanding, for honouring our policy, and for respecting everyone’s time and livelihood.